VIRGIN ACTIVE MEMBERSHIP WAS CANCELLED - 60 DAYS NOTICE PERIOD - TERMINATING A 1 YEAR CONTRACT - MONIES ****** FROM A PERSONAL BANK ACCOUNT!

Evening. I am writing to state the poor service of Virgin Active . 2 months ago( AUGUST 2025) , we called the virgin active finance department. We chose to close the contract which was going to terminate end of September 2025. The accountant had the final contract to be terminated with last payment for September 2025 , the services of virgin active to be used was till end of September. All fees were paid for the last two months. Contract and term period of the year was completed. 1st of October , Virgin Active stole money from the personal account through the debit order , as they have all the banking details without permission. Upon calling Virgin Active today , they choose NOT TO RECTIFY THEIR FAULT AND STATED NOW THE CONTRACT IS ACTIVE FROM OCTOBER AND THE FACILITIES NEED TO BE USED! WHICH ENGLISH DO WE NEED TO SPEAK AND WRITE TO THE ****** OF VIRGIN ACTIVE , THEY ***** MONEY , WITH A CANCELLED CONTRACT! THERE IS NO EMAIL RESPONSE FOR THE ENTIRE DAY! WILL YOU CHOOSE A CORPORATE GYM OR A PERSONAL GYM , WHERE A HUMAN TALKS TO YOU AND DOES NOT ***** MONEY !!!! I will NEVER CHOOSE VIRGIN ACTIVE AGAIN.!