Virgin Active Membership issues

They don't even deserve a one star! I signed up for a Premier membership and all of a sudden after more than a year of membership their system suddenly says that I'm on a club membership! I've been visiting both the Randburg and Waterfall clubs and suddenly my contract reflects as a club membership. Called the call centre to tell them there is an issue with my account but NO!!!! because their "SYSTEM" says that I signed up for a club membership I MUST BE WRONG??!!! Not the first time I've had issues with my contract! I'm done! Cancelled contract and signed up with Planet Fitness. Pathetic!