Virgin active membership *****

To whom it may concern

I’m writing this complain with regards to one of the employees by the name of Elvis who works at the virgin active branch in century city, Cape Town.

He’s been asking me for 3 years to join the gym, I was never interested in joining the gym, and my parents, who are members, didn’t ask him to set up a membership for me.

In August, 2019, I decided the join the gym, he was very excited for me to join. I told Elvis that I will paying for my membership, and that I would like to have a membership that amounts to R350 or below per month. He knew very well that we spoke for almost one hour looking for the cheapest membership for me.

So Elvis decided to give me the promo that virgin active was running. Where I had to pay R99 for the membership and choose a membership fee at the end of September. He told me that if I don’t come back to him by the end of September with my dad, then my membership will be forfeited and I won’t be billed. He also told me that he would phone me in the mid of September to remind me to come in and choose my membership.

Every month I get an allowance for food and transport of R1000 but then I got a debited order of R850 without my consent. I never expected this, as Elvis told me that not a cent would be deducted since I didn’t pick a membership.

I want to cancel my membership immediately as this is wrong of him and virgin active to force this membership upon me and make me a pay a cancellation fee. I will not pay any fee and I want my debit order to be cancelled and my so-called membership.

Regards