Virgin Active Membership Cancellation Issues.

Hi,

During the last 20 years I have been a Virgin Active customer. I have cancelled and joined several times with a total of approximately 15 years in total as a member. I have always been a paying customer and I cancelled about a year ago, June 2023. Now a year later, I have a debt collector after me for outstanding fees. I look though all my emails, no invoices, no statements.

So now I have this terrible company called MDB hassling me daily. I tell them to provide me prrof that I owe money, a statement or invoce for the Virgin Active. No, nothing. Cannot provide me any evidence of money owed. I have phoned my local gym, still waiting? How difficult is it to check up on the data base of members if I owe any money.

Now I have to do both these companies jobs for them. Both completely useless. How can Virgin Active hand over members without contacting the members first for paymnet? How can a debt collector accept a claim from a company like Virgin Active without any evidence. A quick search of the National Credit Act says clearly, that it is the credit providers responsibility to provide statement each month.

Anybody got any contacts in Virgin Active that knows how to check up on membership accounts? Please Help.