Virgin Active membership cancellation is a nightmare and a ****

I cancelled and closed my membership in April of 2023, I did this by calling the head office and I was told that there is a penalty fee for cancellation, I was told how much the fee was and arrangements were made, that month I payed/ was debited my monthly fee and the cancellation fee of R935. Fast forward to this year January I got a call from debt collectors telling me that I owed Virgin Active. Since that day I have made numerous calls to Virgin active, spoken to different consultants, emailed proof of payment which according to them did not reflect on their system. One consultant even told me that even my monthly payment for April does not show. This has been so disappointing I have spent both money and time trying to resolve this matter and to this day I am still waiting for correspondence. Amongst the people that I have spoken to I remember Lexie Speelman, who I spoke to twice and sent numerous emails as a follow up, she asked that I send her things and then not even an acknowledgement of my email, next when I call Virgin active for follow-up my status with them remains the same to date. The last email I sent last week to ***…as I wait