Virgin Active membership Admin failure!

I had cancelled my Vitality and Gym membership with VA in December 2022 as my contract had ended in November 2022. VA then claimed in March 2023 that my account was in arrears and that the membership was still open. I submitted and paid a final account settlement and told the call centre agent that they need to document the closure of the account. Their neglegence has resulted in the account still being billed and was handed over for collection. VA and the collection agent conveniently do not respond to my emails and continue to call me for payment. They have not yet responded to my request for the call centre recordings when they called me.

Beware of this loophole in their communication and insist on written communications vs call centre discussions!