Virgin Active Mall@Reds

My fiance and I joined Virgin Active 30/09/2021. My vitality was not yet activated but my fiancé's was, as I am a dependent on his medical aid. As soon as mine was activated the Virgin Active Mall at Reds consultant contacted us to let us know, for the rest of the year I would not have to pay the monthly fee as I am registered in October for the special. We have been exercising every morning. Today we went to exercise, fiance cant enter because he is not registered. The *********** consultant Enock said no we must sign a new contract because nothing is registered, although he willingly signed us up. Although a debit order went off this morning, how can we be debited if it is not registered, and then Enoch says but it was my debit order? We should register me as the main member, but I am the dependent on the medical aid?? So now we may not exercise because of the admin people not knowing how the hell to perform their flippen jobs???!!? He won't call a manager and guilt trips us "if I am to *********** to do my job then we should just go" laughable.