Virgin Active lousy service

<p>I joined Virgin active and i was informed i would qualify for a cash back promotion by the sales manager for 2 monthsI proceeded with membership and i paid my monthly fee same day as i joined.I asked the consultanat themanager had left me with if this would be fine and if my account would not be debited again so it would not affect terms and conditions of promotion he assured me this would not be the case.On the 2nd virgin active debited from my acc and it did not go through.I phoned the clubbed spoke to the sales manger who assured me this would be sorted as the mistake was on their part and i would still get my cash back on the 19th.This conversation was on the 2nd, today i did not get my refund and called the hotline.They did say i was signed up on a promo but due to my debit order not going through i could not get the cash back.I explained that i paid my sunscription on the same day and the club said it was fine.I was refered back to the club.I spoke to the sales manger who assured my by 2noon it wold be sorted. I called just after 12 twice and could not get hold of him and was told he was busy with a client.I then went to the club where i aksed for him and he told me he could not give me feedback at 12 because he was with the club manager.Then he says he is still waiting for the very same club manager he was in ameeting with to give him feed back.I have heard of issues of such situations related to this club but i gave them the benefit of the doubt but clearly i was wrong to do so.I would like to get assistance from virgin active and receive my cash back as promised</p>