Virgin Active Lorraine the pits

When one joins a gym as Virgin Active, one expects a reasonable level of service and satisfaction for the fees charged. The Lorraine Virgin Active in Port Elizabeth is the poorest of poor. The machines are outdated and in poor condition, with a number always out of service, of which many should be condemned. The manager refuses to take complaints and the front desk refers all complaints to the Virgin Active head office call center. They will politely provide you with a responsive mail and case number which is where it ends. My case number is: ZM4mCa - IS9431 complaint. Further attempts to communicate with the call center now go unanswered. There are a number of great gyms in Port Elizabeth, select your wisely.