Virgin Active Lorraine Appalling Customer service

I have never received such horrible customer service from a consultant. I wanted to join the Virgin Active Lorraine Club but the treatment I got from one of the sales consultants by the name of Candice was so horrifying. She failed to send confirmation of meeting times and eventually sends me a WhatsApp telling me that she is having a difficult time and that I should understand that her family comes first. I am definitely sure this is not what a client wants to hear when trying to sign up for membership. Today she contacts me and agrees to meet with me at 18:00. I inform her at 17:55 that I'm on my way to meet her. I arrived at the club and informed them of the appointment I have with Candice. I was allowed to enter and told to wait as Candice was still busy with another client and that she would come to me when she is done. In the interim I was told to wait at the coffee shop. I wait for 27min with no one informing me as to what was happening. I decided to go home and asked the reception personnel to inform her that I had left. I thereafter sent her a message informing her that I was at the club and waited almost half an hour to meet with her. I drove home and a few minutes later I recieve messages from Candice questioning why I had left because she is still at the club and why did I not ask for her at reception. I responded by telling exactly what had happened. She then decides to call me and starts shouting at me and I'm just on the other line listening to this sales person telling me how busy their club is and how her manager left her to deal with more work and how the receptionist was off sick and how another manager was assisting at reception. All of this is happening whilst she yelling it to me. Her line got cut off whilst she was speaking and soon after that she contacts me and says she is not sure whether I had dropped the phone on her. I'm now so shocked that she would think out loud like that. I asked her if I could get a chance to speak but she refused and continued to shout at me. Eventually inform her that I will no longer have time to meet with her and she started shouting at again telling me that I had to meet with her urgently and about the special that is running. I told her that for me it was not about the special as I can afford to pay the full membership. She responded by shouting at me again and asking me what I want then and I stated that her customer service s****s were not ideal for an International company like this. She then told me she does not have time to listen to me and that she has to go and fetch her daughter. I then asked her what her surname was and she refused to give it to me and said I can go ahead and speak to her manager. Which I responded by informing her that I would not be speaking to her manager. She continued to shout at me again telling me how she has had a long day and how she has no time for this. I thanked her and said good bye and she put down the phone in my ear. The girl is so unprofessional I doubt she has any customer service experience. I just hope and pray that Club records the telephonic conversations such that they can listen to her appalling behaviour. I have never experienced such behaviour. I no longer want to join the club if this is how a client is treated before joining. I can't imagine the treatment I will recieve when I join.