Virgin Active Little Falls Inconsistent Communication

Since last year , VA Little Falls has been experiencing either water or electricity challenges - more so on the electricity side. There is no consistent updates via SMS. Sometimes you get a message to update that the inverter battery is dead and directing clients to other VAs and sometimes you don’t. Then there is no update when the said devices are re-instated and it’s one taking chances in the hope that all is in order. Last week was my breaking point. After an hours walk to get there - there was no electricity. There was a sign at the door yet no SMS update. I was defeated - a wasted day to try to do some exercise . As I walked out, another member was coming in and his words were - “this is becoming a daily thing”. Power had depleted apparently at 11:00 am - and at that time it was going to 2pm. Imagine those coming straight from work without any communication.

The week prior I had called the call centre, enquiring about moving to Eagle Canyon / Honeydew and I was told it would cost R75 with them for administrative assistance. The physical gym told me R299. 👀 My first question is why am I paying this fee when VA is inconveniencing us members with this particular VA. I’m trying to minimize not getting messages and wasting my time going in for nothing. My second question is - why is there no SLA for SMS sending and no consistency ? Surely within an hour to the inverter running thin, bulk SMS can be sent rather than waiting until there is completely no power. My third question -can this VA not invest in more inverters because this is an ongoing situation based on the area for a while now.

Please can I be moved to Eagle Canyon / Honeydew Gym at your cost not mine.