Virgin Active let down

So I just joined Virgin Active this past Monday. I registered for the gym app and it worked...for one day. This app is crucial for the gym experience because here is where you book different classes, manage your membership...etc. I went to my branch for help, no one helped me. I called the helpline number, no one could help me, not even their tech department apparently.

So, I’m sitting here with a 5 day membership, I can’t book classes (which is what I’m paying for primarily), I can’t see what is happening and be a part of the gym community.

Really Virgin Active? Really though?

A displeased customer