Virgin Active / lack of passion for efficiency

I am a member at Grayston VA in Sandton and have had problems on numerous occasions with trainers being disorganised in terms of Core conditioning, Bums and tums workouts. Reception cannot guide you as to where the sessions are being held and usually give me the incorrect informaiton. Trainers are nowhere to be found and on many occasions I would just go home. The last instance a trainer told me that I had to go and find the trainer as he was working out! Why can't this club give clear guide lines as to where all the matwork sessions are being held and ensure that trainers are promptly available a their scheduled time! There's a reasons why people want short workouts due to time constraints. Its not my job to find the trainer or run around finding the proper venue for the session. I will probably need to change my club and travel further for my workouts now due to the mismanagement of sessions.