Virgin Active La Lucia *********** Staff

I have had the worst experience with Virgin Active Lalucia a consultant Trylin signed me up at the end of June and said I will get the promo of 2 months free , he advised that I get vitality by August so that when I’m debited I get the discount . I had told the consultant to be debited on the 25th , he made me sign on his ipad saying I’m signing to confirm that I am taking up the membership, I didn’t bother to read because I assumed all the information I had said was correct . when I got vitality on the 31st of July I phoned Virgin active to let them know I have vitality and was told I need to pay 700, the consultant didn’t tell me this , I was advised to speak to his manager Ayanda, who I phoned for 2 weeks with no response from him and even went to the branch and waited a whole hour for him and left countless messages for him but he never phoned me back , then i was debited on the 20th which wasn’t my debit date. I am told the consultant that signed me up has since left virgin active because he had been giving people wrong information. I am willing to pay for the vitality activation fee but not willing to pay the 1500 that was debited on the wrong date . I will continue not to pay this if it’s not resolved and I guess this is the end of the road for me and virgin active yet iv been a member for 3 years and only cancelled because I was pregnant and then when I tried to rejoin I got all these problems . I would rather be blacklisted and go to another gym with competent staff and managers who get back to clients , and a gym that has properly trained consultants to give the correct information and not mislead.