Virgin Active La Lucia inability to sort out a financial repayment

My daughter entered into a contract with Virgin Active La Lucia in Sept 2022. The contract stated that she needs to pay the October fee which she did. The contract stated that she will not be charged for 2 months (Nov & Dec 2022). Needless to say that the debit order was run against her account for those 2 months. After the first run she contacted them to ask what is happening. She was told that the system made a mistake and that the debit order will be reversed. Nothing happened and December the debit order ran again. Again we made contact and we were told that they are busy rectifying the accounts affected by the system fault. I phoned them 4 times this year, 2023, so far and still the situation has not been resolved. The persons on the other side of the phone, make promises and has a lot to say, except on how and when they will resolve the matter. It seems that there is no customer care and that they think that the longer they draw out the resolution of this matter that people will eventually give up. Is there ANYONE out there that can assist in this matter before we need to go the legal route?