Virgin Active La Lucia an embarrassment of note

My daughter had an international exchange student here for four weeks. We asked La Lucia branch if they could sell us a month membership so she could join my daughter at gym. My hubby has been a member since they opened their doors. But no. He was told that he has to pay a jaw dropping amount for a monthly membership and then cancel it after the month is over. Then he would be charged a penalty for cancelling. When he asked the sales person if the could please make a plan to help us out for the month, her response was ‘we don’t make plans for our customers’ and she was extremely rude. On the other hand some of the smaller local gyms were very keen to assist. Quite frankly I was totally embarrassed by this showcase of absolute apathy from a large company like VA. So I cancelled my membership and I hope others will follow suit. Absolutely shocking.