VIRGIN ACTIVE KYALAMI CORNER COMPLAINT

Dear Virgin Active,

I hope this finds you not well,

Kindly note that I have been a member of Virgin Active for a long time and my level of frustration increases on a daily basis with multiple things. I have been rather patient with this issue as I understand that not everything is perfect in life and things don't always workout however it has been months of constant issues and these issues don't seem to be getting resolved. I am a member at Kyalami Corner Virgin Active (this is my home club) and I am disgusted at what I am seeing at this club. There are multiple machines that are "out of order" or "stuck" or "blocked" and this has been going on for the last 6 - 8 months, between equipment not working, equipment broken, lack of equipment, hair dryers not working, hair straighteners not working, one ply toilet paper, lack of hand sanitizers, paper towels and showers broken (just to name a few things), I have honestly had enough.

The NU that's at Kyalami Corner has a 2 star rating and in my opinion I would give it a negative 100 for their services, it takes up to 10 mins to pay for your order, the staff forget about your order or can't remember your order or serve everyone who orders after you before you and you can be sitting right in front of them - HOW THIS A 2 STAR RATING AND **** SERVICE IN 2024 ACCEPTABLE?. The Kyalami Corner branch has a 4.4 star rating overall, however most recent ratings are 2 star or 3 star - ARE YOU LOOKING AT THESE REVIEWS? I DON'T THINK SO, BECAUSE IF YOU DID, ALL ISSUES WOULD HAVE BEEN RESOLVED.

I am paying for a membership that is literally of no value to me as absolutely nothing works at this club. Cleaning staff is requested to wipe down equipment and they take 30 - 40 mins to come wipe down the equipment - MUST I WAIT 30 MINS TO START MY WORKOUT BECAUSE EQUIPMENT ISN'T CLEAN? I have spoken to multiple people at the gym who have the same frustration as I do and it seems like you really don't give a damn, ACTUALLY YOU DON'T. My debit order goes off every month without fail, the moment payment is late you are quick to deny me access into the club - I AM PAYING FOR FRUSTRATION AND BROKEN EQUIPMENT, YOU MIGHT AS WELL LET ME TRAIN FOR FREE BECAUSE NOTHING FUNCTIONS.

Kindly have someone from Head Office to contact me as this is a matter of URGENCY and not something I would keep quiet about going forward. PLEASE DO NOT TRANSFER ME TO THE CLUB MANAGER AS I DO NOT WANT TO HEAR EXCUSES AND BROKEN PROMISES AND "SORRY WE WILL LOOK INTO IT".

MY CONTRACT IS ALSO UP FOR RENEWAL SO IF YOU WOULD LIKE TO KEEP ME AS A CONSUMER I SUGGEST YOU GET THIS SORTED ASAP ALTERNATES I WILL NOT BE RENEWING.

I LOOK FORWARD TO YOUR EQUIPMENT WORKING AND THIS MATTER HANDLES IN THE CORRECT MANNER

I AM SHARING A LINK WITH THE PICTURES FOR YOUR REFERENCE - NOT THAT YOU GIVE A DAMN ABOUT THEM BUT THEY ARE HERE FOR YOU TO PASS ONTO THE RESPECTIVE TEAMS!

PICTURES CAN BE VIEWED HERE : https://1drv.ms/f/s!AqhGQEMSP1fVgfJ7cdA0Ic****dWUw