Virgin Active - kids Membership *****ulant activities

I have started my membership with virgin active Wonderboom from last year(2021 May) the contract includes myself and my 2 kids below 10.

Since the beginning of the contract virgin active have been debiting my account twice a month (R669 - myself and Kid- 6years) and another 590 for my other kid-8years old but the initial amount agreed on the contract for kids was 110, but to my surprise the 8 year old was billed like an adult(590pm)

On the months where they could not debit 590 I have been receiving calls from Virgin active consultants to pay saying I am in arrears, I have explained to the consultants this issue numerous times that they are debiting wrong amount for the kid. they have been saying they're escalating to finance department but it has never been resolved

on my registration, i received 2 months of free membership for my contract, only 1 month received and the second month premiums were debited, I communicated Virgin Active Wonderboom and head office, and i never got assistance. in the April 2022 my account was debited three times (R689 +R590+R590)

Please reimburse all the monies that were wrongfully debited from my bank account. Headoffice and Virgin Active Wonderboom is aware of my issue but I have never received any response from them.

The arreas registered on my account is also affecting my credit Score on Credit Bureau

I hope I get assisted ASAP