Virgin active K90 centre *********** staff and general managers

Virgin active K90 Centre. I decide to join the gym at the end of September 2022, I was informed by the sales consultant that I would receive 3 free months and my first debit would go off on the 20th of October 2022, my partner was witness to this conversation. On the 5th of September virgin active tried to debit my account and was unsuccessful. I contacted the sales person at k90 Centre to tell her I was debited not as agreed she told me to call head office which I did only for head-office to inform me I would not longer get 3 months free as the initial debit was not successful I informed her I was told the first debit would be the 20th and she said I must take it up with the club. I then called Natasha and arranged to speak to the admin lady who sat down with me and informed me that unfortunately all she can do is write off my payment that went off the 5th and was unsuccessful she will then reverse my debit on the 20th of October to allow me to get my second free month and will then pay as per normal from the end of November. on the 20th of October the debit went through and I contacted Natasha again to follow up on refund but the story then changed again between her, the stand in and the GM. Suddenly I would no longer be refunded I was told numerous times the GM would contact me but this was never done, back and forth for almost a week to be told i cannot be refunded as they cannot process a credit back to me they would however credit my account and i would not be debited for 20th November. I got an sms this week that now unravels this whole story again as the SMS stated that i was debited in error for November and will be refunded , November meaning my 20th October payment so i dont know what to believe anymore. Virgin active head office please sort this out as a 12 month contract payer i most certainly wont be renewing if this is the customer service experience I received from Gm's and sales people alike.