Virgin Active K90

Virgin Active K90 Management I am writing to express my deep disappointment and frustration with the recent cancellation of coaching services for children at your gym. I originally joined Virgin Active K90 specifically for the excellent swimming teachers and training programs offered for my kids. It is disheartening to learn that these services have been abruptly cancelled, leaving all the children without trainers.

Despite my repeated attempts to inquire about the situation, I have been informed that the process of interviewing new coaches is taking an inordinate amount of time. This delay has already resulted in my children missing out on valuable training sessions and has severely impacted the progress they have made thus far.

Furthermore, I was advised during my recent follow-up that I should contact the head office if I require further information. This lack of transparency and communication only adds to the frustration and confusion surrounding this issue.

I urge Virgin Active K90 to address this matter with the utmost urgency.. The well-being and development of the children should be the top priority, and I trust that swift action will be taken to rectify this situation promptly.

I look forward to a prompt resolution and appreciate your attention to this matter.