Virgin active K90

Good morning Penny, I trust you are well.

I am writing to formally request the immediate cancellation of my membership. I was informed that the monthly fee would be R399; however, I was unexpectedly debited R1,000—an amount that was never disclosed or agreed upon.

This discrepancy is deeply concerning and constitutes a breach of trust and contract. I do not accept liability for charges that were not transparently communicated. If this matter is not resolved promptly, I will be compelled to escalate it to the relevant consumer protection authorities, including the Customer Ombudsman, on the grounds of misleading advertising.

I appreciate your urgent attention to this matter and request written confirmation of the cancellation.

Kind regards, Oatile Molale