Virgin Active just starting taking money off my account again??

Why does Virgin Active choose not to respond to queries? I had a dispute on my account for nearly a month now with no results given. I need high management or someone so reply to me to get my issue resolved ASAP before I get debited again come month end.

I cancelled my subscription in March 2020. We managed to get this sorted out with no issues. For a few months no further debit orders went off. Last month I noticed that for some reason Virgin active started debiting me again. I enquired about it and all I got back was I never cancelled my wife's account which is linked to mine. This is incorrect as I cancelled my full account which includes hers. Why was this not a dispute when I cancelled in March and why was I not being debited for a few months till now?

Please urgently look at getting this matter resolved Virgin Active. I wanted to look at starting up with you again, but I'm now not considering going back due to the lack of service and response you have given me...