Virgin Active - It’s “not” all good!

I am appalled and disgusted with the level of arrogance I have experienced with your organization.

In August I signed a one year contract on Vitality for my son, which included 2 free months (another mess that I don’t have the energy right now to address..!) and now you more than double my debit order..!

When I contacted your call centre, I was informed that it is because he is now 18.

Let me make a few things clear -

1- this increase was not explained to me, not once, by the membership consultant whilst signing my son up, clearly the immediate sale was more important than the future repercussions.

2- I do understand that increases are a matter of life, but to increase a membership fee from R266 -R680 for a kid who is still a scholar is laughable!

3- what additional benefits do we get for the extra R414 per month? Will the gym automatically upgrade? Will there be generators during loadshedding? Will the gym no longer smell of sweat and sewage? Will all the equipment be working?

4- if I cancel the contract and pay the 3 month cancellation fee (yes 3 months..!) can I demand access to the gym for the duration of the 3 month cancellation period?

I look forward to your response and acceptable solution.