Virgin Active is very unprofessional

I joined a Virgin Active membership on the 1 April 2024 signed up by Tbos at the Bel Air health club in Northgate. I signed up for a membership of R865. The next day R1152 was deducted from my account. I phoned Virgin Active SA and the lady who assisted me said she can pick up that there is an overcharge and has escalated the matter and would give me feedback the next day before 10 am. The next day I didnt get a call from Virgin Active and no Refund. I phoned Virgin Active SA and queued for 45 minutes with no assistance. I phoned Tbos who joined me he said he would have me refunded within the next 7 days ending 10 April. I phoned the Bel Air health Club to make sure and was told I would indeed be refunded in 7 days.I waited but still didnt get my refund. On Saturday 13 April I phoned the Bel Air health club and was told that Privilege is the one holding up the process I got hold of her and she said the manager is not around which he never is, said she raised my issue with Virgin Active head office but cant remember when and cant check the dates either because the system wouldnt allow her. Honestly joining this gym has been a huge inconvenience and added a lot stress which is so unnecessary.