Virgin Active is VERY greedy and very INCEMPETEND

<p>On the 12 of September i went to join Virgin Active in parklands foe an my mother. i paid the joining fee and was told both my mother and I were now mwmbers of virgin active. I was assisted by a consultant by the name of Teressa. The same day in the evening she sent me a wassup saying that she couldnt process with both my membership and my mother as i still have and outstanding amount of R1046 that i need to pay or I must pay half. </p> <p> </p> <p>She said on the wassup i can bring my mothers banking details so that they can debit from her account of which I told her apon registration that my mother has a R700 that she is busy paying off hence i will be paying for both of us. The consultant first of all had a very poor service i doubt she new what was going in that company. She said i must tell her what i want to do because she cannot process the membership, I then told her to cancell both our membership(me and my mother) she said fine she will cancell.</p> <p> </p> <p>yesterday (wednesday 28/09) i received a call from their accounts department saying that they did not gey money in my account. Itold them Teressa said she would cancell because she cannot process the memebrship as i am in arrears. The lady from the accounts deprtment tol dme that it was not cancelled but she will make a note.</p> <p> </p> <p>I then sent this Teressa consultant a wassup asking what was going on beacuse I received a call ftom the accounts department. She said Oooh your dept was written off so we precessed your membership mind you I havent spoken to then for 2 weeks and was not aware of that cause i would have gone to the gym. In that 2 weeks I went to join Planet fitness. </p> <p> </p> <p>I now told Teressa that she did not inform me that the dept was written off and that i can come use the gym beacuse now I went to Join Planet Fitness. She told me well she cant cancell our membership I must do what I think its best for me. </p> <p> </p> <p>I think Virgin Active have a very poor service and they are just greedy for money. I have used virgin active all my life i have never received such *********** service. They told me they will not cancell the membership becuase they already processed it even though this was done without my knowledge. 2 full weeks no one called to tell me that I can come use the gym as they have processed my membership and now they are telling me they cannot cancell our membership. </p> <p> </p> <p>I am so dissapointed with their service i loved virgin active so much i even recruited all my friends to go there but adter this experience i will never go there again and never ENCOURAGE ANYONE TO GO TO VIRGIN ACTIVE. They are too gressdy and dont care about their members. All they care about is money coming in. </p>