VIRGIN ACTIVE IS USELESS

I am extremely disappointed with Virgin Active Red (Parklands). I joined back in 2019 on a 1 year contract which according to my knowledge was suppose to be a 6 months promotion term. Be that said, I continue with it until a point where the country experienced hard lockdown, I was approached to either have my account frozen or cancelled due to lockdown regulations. I agreed to have my account cancelled.

In November, I came again and I was informed that my account is still active. I requested a cancellation because I was moving in Parklands. Lo and behold the account was never cancelled. Only discovered after 2 weeks of my new membership at N1 City branch. Since the 14th January 2022 I’ve been struggling to get the matter resolved.

I went to N1 City and Virgin Active Red and spoke to managers in the matter, they also don’t know how to deal and have the matter resolved. This is really frustrating to me not only it’s affecting my ability to continue with the gym but it also affects my credit scoring.

I have written to Richard Branson on Twitter last week and this week. I will continue to escalate this matter and request everyone who has been affected by Virgin Active negatively to add their story and we’ll petition government to have the office of Ombudsman for Gym Memberships.

This is a total nonsense…