Virgin Active is *****ulently signing up gym membership

On joining Vitality through medical aid and eventually signing up for the gym, it turns out the that my dependant cannot join because Discovery claims he was already a member who was owing R11000 for gym fees. My dependant has never set foot at the gym before yet alone virgin active. On querying this, the membership was taken on the 16 June 2021 in Ballito through a consultant named Ayanda Shange. the so called contract number is *** and the new membership belongs to someone impersonating my dependant through his ID number and lives in Newlands West in Durban. Addresses don't match, contact number of the new member known, there is no photo of the member and the email address is also a bogus one and not known to my dependant. To top things up, the dependant was living in Johannesburg as a student and has just returned home to Durban after 2.5 years from 2021 January 2021.

Virgin active is clearly having poor verification systems or controls on signing members up or is deliberately engaged in ***** by turning a blind eye to security measures to boost their membership contracts. it is disheartening to note the poor service received in resolving this issue as it has now been two weeks since notifying them of the ***** and my brother cannot benefit from being on vitality through the medical aid.