Virgin Active, Is this how you treat customers ?

I changed my gym from Old Eds to Stellenbosch this week due to travelling. No problem, I was charged the R60 admin fee which I am happy to pay and did on Monday. Trying to change back to Old Eds and the charge is now R270 which doesn't make sense because I have done this before. Called your call center to rectify - THE CALL AGENT PUT DOWN THE PHONE ON ME WHEN SHE COULDNT ANSWER MY VERY LOGICAL QUESTION. Is this how Virgin active treats customers !? All i want to do is for you to allow me to change my membership back to Old Eds where I go 6 days a week and the price I was charged on Monday of last week.