Virgin active is the absolute worst !!!!!!!!!!!!!

In March 2021 I canceled my Virgin Active membership , however the debit orders were still going thru. I have called and emailed so many times but I never get a response or my calls end up getting cut. In July I managed to get ahold of someone who eventually cancelled my membership (Apparently there was a system error that prevented my membership from being cancelled the first time ). The consultant I spoke to assured me that I would get a refund for the months of April, May, June and July as it was an error from their side .

After many emails and many calls , virgin active decided to refund me R198,92 . Mind you my monthly premiums are R270. How can I be refunded less than my monthly premiums. I have been trying to get ahold of them so many times since last week but I have not been successful. They are not even responding to my emails. When I tried to dispute the debit orders , FNB informed me that Virgin Active blocked them from reversing my debit orders.

So disappointed that virgin active would refuse to refund me 4 months worth of gym payments in the middle of a pandemic when people are already struggling financially .