1 reviews | Active since Dec 2015
VIRGIN ACTIVE IS RIPPING ME OFF
My ex-husband cancelled my vitality without my knowledge 31 May 2015. From May to 31 Aug I was still paying the normal rate of R129 at the gym and therefore to my knowledge I still had vitality because no one informed me about the cancellation. Middle of Aug I found out that my vitality has been cancelled and I immediately got new medical aid and activated my Vitality as off 1 Sept 2015. From 1 Sept until now Virgin active has been deducting over R600 from my account. I have spoken to numerous people from Vitality and Virgin active and no one can give me an answer as to why I am paying that much.<br> Virgin says there was a 3month gap, but Vitality said the day I joined it wont be 3 months as I signed up in Aug for the policy to start 1 Sept.<br> I eventually cancelled the debit order for the gym. Got a phone call today to say they haven't received payment, so I want to know why can they phone me for payments but not to notify me that there was negative change on my account at Virgin. No one seems to understand what is going on and are unable to assist. They give me different numbers to phone every time and still no one can help.<br> Please cancel my contract and refund my money.
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused.
As discussed, I have addressed the matter with our Corporate team and feedback will be provided as soon as we hear back from Vitality.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any inconvenience caused.
As discussed, I have addressed the matter with our Corporate team and feedback will be provided as soon as we hear back from Vitality.
Kind regards
Robyn
