Virgin Active is not worth the time

To me they should get a 0 and not even a star, had a terrible experience with these people and if it was me I think I would rather move away from Virgin Active and to a local gym and I wondered why I cancelled my membership before with them and now I know why. Bad customer service, do not want to take fault when told they at fault, and I never gymed for a whole month and now want me to pay for membership that is not active.