Virgin Active is ****ming people with their joining promotions

Here’s a concise and professional version of your complaint for Hello Peter:

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**Virgin Active - Misleading Sales and Billing ******

I joined Virgin Active at the Fores**** branch in Cape Town in January 2024, under the impression of a year-long promotion with a monthly fee of R560, as confirmed by the sales assistant, Zaire, I emphasised that my budget was under R600. I was asked to sign specific sections of the contract, with the rest filled in manually by Zaire. The first installment was correctly billed at R560, but the second jumped to R780. Upon inquiring with floor managers, I discovered that the contract had been altered to reflect R780, supposedly because the promotion only lasted three months—a fact neither I know Zaire was aware of. Additionally, I didn’t even benefit from the three-month discount, as only my second installment was R560.

Since April, I have been trying to resolve this issue via email and in-person, but have received no assistance. Now, I am blocked from the gym and referred to debt collectors.

This is unacceptable and feels like a deliberate ****. I expect immediate action.