Virgin Active is just a ****!!!

I froze my member ship for two months from August when the Gyms opened. My contract was ending September the 30th. I tried contacting Virgin active on the 25th with no success, was holding for too long the n i decided ill contact them the following week. I called them today, 1st October.. been holding for a while my airtime even got finished and i had to call back. Im still holding now as i type. my membership apparently will be cancelled but i need to pay for October. Why? My contract ended moes,and today is the 1st and i will not set foot there?Im so annoyed right now. Ive been on the call now for like 20 min and just waiting