Virgin active is horrible

I am extremely frustrated with Virgin Active and the way my membership has been handled.

I signed up for a 12-month contract starting January last year, which I fully paid. Towards the end of the contract, I was informed that the membership would move to a month-to-month basis and that I would need to cancel it myself.

I then received written confirmation via email stating that my membership would be cancelled effective 28 February this year. Despite this, Virgin Active has continued to bill me even after the confirmed cancellation date.

This is completely unacceptable. I have honoured my side of the agreement in full, yet the company continues to debit my account without justification.

I wouldn’t recommend anyone to join this gym, honestly, they’re horrible.