VIRGIN ACTIVE IS EXPECTING ME TO PAY FOR A SERVICE THAT WAS NOT RENDERED AND HAD THE AUDACITY TO HAND IT OVER TO LAWYERS YET FAILED TO MEET THEIR OBLIGATIONS BY PROVIDING ME WITH A GYM CARD.

I have had a query with Virgin Active N1 city branch , I was a member of the gym however on Momentum Multiply , I was then approached by a sales consultant Morne Katz who came to my workplace to sign me up to Virgin active directly , he advised me that I need to have a R100.00 joining fee which is for a new card and the new contract that will be drawn up. Upon arrival he provided me with the contact to read through and sign and asked for the R100.00 which I provided me with , he said that he doesn't have a card with him as he forgot it at the gym but he will make an appointment with me to come and drop off the card. Since I signed the contract with him he never provided me with the card ,I followed up with him till not avail . I then got a call from the call centre following up on gym premiums and I informed them that the contract was breached when I did not receive the card because I was unable to enter the gym so therefore I am unable to pay for services which are not rendered,once I was allowed access to the facilities and a card I would be able to pay for the gym fees. After that I got several calls from people from the gym and I also called the head office as I also wanted the query to be resolved yet all of them did not provide any resolution. They handed the account over to MBD with an amount of R4000.00 but I am still uncertain in regards to how they came to that figure as there is no relationship between Virgin Active and me what they need to do is refund me my R100.00 as they are just ripping people off.

Being charged for services that I have never used and they even have the nerve to hand over