Virgin Active is dishonest and very unprofessional!

Very disgusted with Virgin Active. The contract that I entered into 2 years ago was for an amount of R400. They then made me aware of the fact that after my 22nd birthday this will no longer be relevant and I would have to pay over R500 a month. After hearing this I decided I would cancel my contract after the 2 year period has expired. During this time SA entered the lockdown period and all debit orders etc. were stopped, seeing that I was aware of the fact that a contract had to be cancelled at a virgin active club in person (or so I was told originally), I waited till after lockdown, and because the gyms opened this week, I phoned on Monday in order to cancel my contract, I was then told that their system was down and I had to do it in person. I then went in today to cancel the contract - in person - and when I got to the club I was told that I have to pay a cancellation fee over R500, for a contract that ended in May, Because I did not cancel it immediately after it expired. To add to this, the lady sarcastically asked me whether I would like her help in arranging financial assistance. This is unacceptable, why did they not phone me and tell me my contract is ending and ask whether I agree to another term. I did not agree to continuing with this contract. How was I supposed to know that I could cancel my contract online after they told me I had to do it in person (not questioning what I am told to do) - which I could not do because of lockdown. Very disappointed in Virgin Active...