Virgin Active is anything but!!!!!

Enquiries at VA resulted in a high-pressure sell I refused until a later date when I was ready to join. My primary needs were a pool and steam room/sauna. The steam room was “decommissioned due to water saving requests from the local municipality” I later discovered was not true. Within 2 weeks of joining the Humerail club pool was closed - NOTHING was mentioned at the time of signing. Glibly I was told I could use “another’s clubs facilities”. If I’d wanted to join another club, I’d have selected that club; trekking across town to alternate facilities was not what I wanted. Subsequently (in some 5 months of membership) the pool/club as a whole had been “unavailable” for various reasons. A one day pool closure notice resulted in a 9 day closure. This past week once again, the pool is closed, the air conditioning doesn’t work and I again have to “go elsewhere” - today (20/10/2019) it’s been a week since I was able to access my club for which I’m paying approx R500/month. Glibly telling me to use another clubs facilities is unacceptable given the frequency of closures. The employees tell you what they think you want to hear, are unable to answer even basic questions (when is it expected that the facilities will be available - give or take a day or two?????) and are only helpful when pushed to reply. As a “service” industry they are an abject failure - once my contract is up I’ll definitely not be repeating the exercise. Virgin Active sucks at any level on being forthcoming and truthful - bad news is uncomfortable when facing the paying public but at least being honest and forthright engenders a certain amount of respect that is lacking in their current stance wit respect to that paying public.