Virgin Active Is A *******, Staff Are *****, Accounts Incorrectly Debited, No Recourse

Virgin Active is a *******, their staff do not give a sh**, they are dismissive outright ***** and only care to sign you up so they can take your money. The promos are a lie, instead of 2 months free as they advertise they might only give you 1 month free, that's what they did to me and then **** about their promo said even though it was clear on the contract I signed with them when they were meant to start debiting my account - they started debiting me a month before the agreed date. I tried to freeze my account on several occasions on email and over the phone and they continued to debit my account for the time. I have been trying to resolve the issue for months on end now and have been sent around from one person to the next, no one to resolve anything - they just become unresponsive - an actual nightmare to deal with - there seems to be no internal recourse - just all ******** without providing actual assistance - actual ****s. I was incorrectly debited on several occasions and no one has even tried to really assist me after endless emails and calls and half promises to respond to my emails.