Virgin Active is a ****.

I am very upset by Virgin Active! I joined a club in 2021 and I cancelled in my cool-off period. I went once. Now, two years later I joined a different club, paid all the joining fees etc, just to hear that I am R5000 and something in arrears. There is no record of them phoning me nor emailing me to tell me I am in arrears after I cancelled during the cooling off period and on top of that opened a new contract for me, just to tell me to my absolute embarrassment when I showed up at the new club that I am thousands in arrears and therefore cannot enter the facility. I immediately contacted customer care to explain the situation and they said they will sort it out on their side but I must be patient it can take 72 hours. I have now been waiting for 9 days.

How does one not contact someone and tell them they are in arrears then it would have been sorted out years ago! This is absolutely horrible. Not a very happy client now - especially not after reading all the terrible reviews.