Virgin Active is a bad business and don't care for their customers

Virgin active has bad customer service they have canceled my membership without me knowing but have been paying monthly via ATM, as they had numerous issues with their banking system once resolved they still have not debited from my account and I have still been depositing every month at an ATM using my ID number as a reference (as per their request) but now they say they cannot see any of my payments. I then have contacted the accounts department and they referred me to their customer care consultant and he couldn't help either said he will get back to me and I'm still waiting it's been 2 days and when I call back the calls keep dropping and no calls were returned. Oh yes and they now claim I need to pay a a fee of R400 to reinstate my membership can someone please assist or should I take this matter to court please advise.