virgin active is a *****

I was invited to open a membership at Virgin active Pavilion in Durban. The sales consultant who was helping messed up, got all information mixed up, even the type of contract. Made contact with the customer care, i was told club manager will call to fix, He never called. I went to the club only to be told the consultant has left, she called me to fix, she got irritated and told me i a ****, anyway she promised to fix .