Virgin Active *****ing

Getting my bank to secure me, Virginia Active Kenilworth should stop or you can contact the payments association of South Africa(PASA) and lay a complaint against Virgin active, I went in, they told me to call a number and when I called they told me to go back in and I did again( they still fail to assist ) I have no access to the app and disputed charges its ruining my credit score. Just got a message and I owe R4200, haven't been to gym ir able to access my account in a year. Calling the South African reserve Bank (SARB) through the national payment system department (NPSD) soon.