JL
Jan L
1 reviews | Active since Mar 2011
04 Apr 2022, 12:53
Virgin Active inconsistent and dishonest and generally poor.
After 20 years with Virgin I am treated in the most unprofessional and dishonest way that is completely unacceptable
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Jan L's updateReviewer Update
04 Apr 2022, 12:58After making an arrangement with the Head Office at Virgin active, I am then embarrassed every day and eventually told that my arrangement is null and void, my membership cancelled and my card withheld. 20 years and you people offer this level of customer service.
How can you make an arrangement with an individual that offers a 50% settlement of their outstanding arrears on condition that the member Joins and signs a new contract. Then I pay the 50%, send the proof of payment, sign up at the gym a new contract, get granted access for all of 2 months and then out of the blue, my access is revoked and i am told that
1. I do not have access
2. my accounts are in arrears
3. I have not paid
***......
PLEASE PAY BACK MY MONEY THAT I PAID TO YOU IN FULL!!!!!
PLEASE GET RID OF KARABO MOTSOENONG. HE IS THE WORST SALES CONSULTANT UNDER THE SUN.
How can you make an arrangement with an individual that offers a 50% settlement of their outstanding arrears on condition that the member Joins and signs a new contract. Then I pay the 50%, send the proof of payment, sign up at the gym a new contract, get granted access for all of 2 months and then out of the blue, my access is revoked and i am told that
1. I do not have access
2. my accounts are in arrears
3. I have not paid
***......
PLEASE PAY BACK MY MONEY THAT I PAID TO YOU IN FULL!!!!!
PLEASE GET RID OF KARABO MOTSOENONG. HE IS THE WORST SALES CONSULTANT UNDER THE SUN.
JL
Jan L's update04 Apr 2022, 12:58
Reviewer Update
After making an arrangement with the Head Office at Virgin active, I am then embarrassed every day and eventually told that my arrangement is null and void, my membership cancelled and my card withheld. 20 years and you people offer this level of customer service.
How can you make an arrangement with an individual that offers a 50% settlement of their outstanding arrears on condition that the member Joins and signs a new contract. Then I pay the 50%, send the proof of payment, sign up at the gym a new contract, get granted access for all of 2 months and then out of the blue, my access is revoked and i am told that
1. I do not have access
2. my accounts are in arrears
3. I have not paid
***......
PLEASE PAY BACK MY MONEY THAT I PAID TO YOU IN FULL!!!!!
PLEASE GET RID OF KARABO MOTSOENONG. HE IS THE WORST SALES CONSULTANT UNDER THE SUN.
How can you make an arrangement with an individual that offers a 50% settlement of their outstanding arrears on condition that the member Joins and signs a new contract. Then I pay the 50%, send the proof of payment, sign up at the gym a new contract, get granted access for all of 2 months and then out of the blue, my access is revoked and i am told that
1. I do not have access
2. my accounts are in arrears
3. I have not paid
***......
PLEASE PAY BACK MY MONEY THAT I PAID TO YOU IN FULL!!!!!
PLEASE GET RID OF KARABO MOTSOENONG. HE IS THE WORST SALES CONSULTANT UNDER THE SUN.