Virgin Active *********** and worst service

My contract ended 2020-12 on 14-12-2020 spoke to an consultant to end my contract. Nothing done did not even note ot kn their system. 202101 and 202102 Debit orders went off, no refunds for money taken without authorization. Received a daypass but rejected to go in as they say account in arrears. 202012 (last month of membership) was paid ***5. An consultant did not do their job to end my contract as I requested now I'm penalized for the incapable persons working at Virgin active. Requested my signed contract at Eco Park Virgin Active, waited 26min for them to do anything. Head office service just as bad as in the gym. Don't know who is worst. HQ referring you to a branch and branch referring you to HQ. So who has the worst service if both delivers a pathetic service.