Virgin Active ***********!!

I switched over to Multiply 3 months ago. I have 3 memberships - me, my wife and our little girl. After switching over, Virgin Active kept my daughter's Virgin Active membership active while she was already on Multiply.<br> <br> The biggest frustration ever!!! I have tried to get help but not even the Club Manager honours his word to get back to me within a day!<br> <br> So for the past 3 months Virgin Active has debited my account and Multiply has debited my account for the same member. They keep on promising me that the money would be paid back and that it will be sorted out.<br> <br> I get vague explanations as to why they cannot update the system etc... I am just at a point where I can no longer take this!!! Is there anyone that can stop the membership and pay back my money???<br> <br> I spoke to Cobus, the Club Manager on Thursday, he promised to get back in a day's time. I left a message for him yesterday (Monday) and no reply. When I phoned this morning they said that he didn't come in and they don't know if he will come in today?!<br> <br> What is going on?<br> <br> When I phone the customer care line I wait ages with no one answering.<br> <br> I thought Virgin Active was a company that believed jn customer service! I was wrong!