Virgin active incompetency

I contacted virgin active on the 22/07 as I wanted to see my current premium n if I'm on track with my payment. I spoke to Simone whom advised that my premium was R195. I told her I have been paying 385 since last year and she said the last payment received was in April which is absolute nonsense as I have being doing efts the same way I've always been doing and didn't miss any installments. She requested that I send the proof of payments to *** which I have but I have still not gotten a response. Virgin Active it is not the members fault that you'll got hacked so pls sort this nonsense out. I will not be paying this month until I get a response from you. Right now you'll are looking very ***********.