Virgin Active - Incompetency

On the 4 March 2015 I called *** and spoke to G Kannemeyer.<br> <br> I requested for my membership to be cancelled.<br> <br> Mr G Kannemeyer advised me my membership has been cancelled and no debit order will go off my account for April.<br> He then advised my last debit order was the 1st march which covered the month of march and I can gym the whole of march. Another debit order went off in April. I want my membership cancelled ASAP & d/o to be stopped.<br> <br> I requested a ref number and was quoted GKANNEMEYER<br>