Virgin active incompetence

Ever since virgin active re opened after lockdown level 5 I have been emailing them almost daily regarding the class booking timetable. They do not respond to over 90% of emails. When they do respond, they refer you to club level that cannot do anything about an IT problem apart from notifying IT or head office. The timetable is supposed to go up at 4:00 am. The timetable was always loaded late for a few select (probably less elite). This means that a person would have to set their alarm ahead of time to get up on time, as the few bookings are booked within less than a minute. The timetable would be loaded upto 1 hour late. On a few occasions hours later. It would be easy to set your alarm, do something quickly and go back to sleep. But having to be up and go in and out of the app continuously for 45 to 60 minutes (and then still sometimes not get a booking), makes it impossible to fall asleep quickly again. At one point they put the timetable up for that particular club at 3:45 (15 minutes) or earlier without notifying members. The spots would be booked before 4:00am. I complained about that and we are back to 30 or more minutes late. Are they being spiteful? Sleep is a very important part of health & weight loss, their supposed main purpose. SLEEP IS A VERY IMPORTANT PART OF HEALTH AND WEIGHT LOSS, THE SUPPOSED MAIN PURPOSES OF A GYM. I actually found myself getting sick and had to stop getting up to make bookings. I went from gyming 6 days a week to 0-1 days. I have recently attempted waking up early again for bookings. When I do, I tend to miss/not hear alarms set for taking medication or going to work/school. Many members have complained but all efforts fall on deaf ears.