VIRGIN ACTIVE INCOMPETENCE

What a terrible lack of service, I cancelled months back, and received confirmation thereof, only to have the amount deducted last montrh, after a long string of emails to them having proof , I spoke to a Lesedi who has done nothingk, when I sent complaint to them alol I had was a call from Thembi asking if id like a discount and to carry on. NO I WANT MY MONEY BACK AND THE DEBIOT ORDER STOPPED BY THEM. Im sure this isnt5 what Sir Richard Branson had in mind when he allowed SA to have his Gym name. DISGUSTING