Virgin active incompetence

The worst customer care service I've received in a long while! Phoned me last month to confirm final payment for my contract and then I have option to start a new one again. I saw today there's another debit order from them going off again this month, tried phoning them but the only thing they can do is keep you on hold or put the phone down on you. Eventually spoke to someone and she said my account is now frozen until december but i need to pay each month because it's frozen and couldn't tell me why it's frozen or even why they keep me on debit order after they confirmed last month everything was over. Seems they just want to keep getting money and making excuses for it.